We have formally articulated the letter and spirit of Comviva’s culture in the form of a guide entitled, “The Comviva Way”. It clearly describes the behaviors that we hold dear. All these behaviors flow from our 5 Credos– People Focus, Responsiveness, Customer Centricity, Excellence, Integrity.

While the richness and vibrant complexity of our culture can never be limited to a few pages, committing our culture in the written form has enabled us to undertake a structured, KPIs driven approach to culture building, leveraging systems, processes, and technology- but led by Comvivians!

Every Comvivian, regardless of their role or level in the hierarchy, is instrumental in shaping the culture through their actions. And through various systems, everyone is empowered (and expected) to keep the other honest.

Comviva’s core philosophy on People Management is represented in the ENERGIZE model. It is our proprietary model and is developed based on our rich experience with people, managers, leaders.

ENERGIZE is an acronym covering eight core pillars of people management- aspects that matter to people and businessfr. It aligns people’s priorities with business success.

The simple yardstick we apply for all our efforts is: Are able to create enough excitement for people to come to work after their weekend break?

In any organization, there are times when ambiguity and dilemma raise their heads, particularly when there is an even split between two options for a people decision/approach. The issue can go either the employee’s or the company’s way.

Whenever we get into a fix like this, our response is  always is to make our best efforts to bend towards the employee side to break the dead-lock. This is a simple rule that keeps us honest. In our experience it almost always ensures alignment of employee to the Organization.

At Comviva we accept the reality of being ‘always-on’ (or being connected to work wherever you may be)  as a ‘given’ part of one’s professional life. But it is also true that there is an inherent pressure to manage personal needs, many of which occur during the normal course of our workdays. Therefore, work-life integration has to be seen in more holistic terms.

We believe that better management of work-life integration will create more positive well-being, and therefore an improved feeling of work-life balance. To enable Comvivians in their endeavors with high accountability for the job, for short spurts and specific personal needs that last for temporary periods, we have several flexi-working policifr.